All the Edges Are Gone

It has snowed for three days straight. The world outside my window is softly contoured mounds of white. I think if you could live on a big billowy cloud it would look just like this. The bushes, the steps, that piece of furniture my neighbor never put away for the winter. They are all gone. There are no edges, just a harmony of continuous white.

First off, this is not normal for the low-lands of Colorado in the second half of April. Sure, we can get a big one-day dump of snow every few years (I remember 30 inches of the stuff in March several years back), but for it to keep coming down for 3 solid days; that’s kinda new.  

When snow comes down like this it takes away all the edges. The world has no jagged places. When snow comes down all at once it covers things up, but you still know what lies beneath. When it keeps coming for 3 solid days the snow re-shapes the landscape.

Looking at all this snow got me wondering what it would be like if we could (metaphorically) apply a healthy dose of snow to a company.  Would that smooth out their edges, would it make the jagged, rough spots go away. Would getting rid of the jagged, rough spots be a good thing? Probably not.

But there are days like this, while sitting in my office and looking out the window at all that peaceful  snow-covered landscape, that I really do wish that about 6 feet of the white stuff would fall on that guy three doors down.

Just saying…

Boston Marathon: HR Heroes

In thousands of companies across the United States, and especially in Boston, the first phone call that company CEOs and Presidents made after hearing about the bombings at the Boston Marathon was to their head of Human Resources.

I recall an event about 20 years ago when I was a General Manager for a company in Colorado. I came into the office around 7:00 AM and as I started to settle into my routine I received a call saying that one of my employees had just shot his wife and then turned the gun on himself: Both dead.

I called HR.

As HR Directors do the world over, she rushed into the office and took over the task of finding out more details, making sure our employees knew what was going on, and taking time to talk to the friends and co-workers who knew this individual the best. I don’t think the HR Director was trained in psychology, or disaster response, or managing human emotions in the face of unbelievable circumstances. But you couldn't have proven that to me or to any of the people she (and the others in her small department) helped that day. They seemed to know exactly the right things to do.

The HR department is the emergency response group that spearheads how companies will help their employees respond to tragedies.  They do this without fanfare and without questioning whether it is in their job description. They know helping people cope is a key part of helping keep the company performing.  But it goes beyond that. The little appreciated fact about most HR professionals is that they care about how people are doing. They want to help. Period.

That is just what HR does. They help. They try and make whatever life sends our way a little more tolerable.

In the aftermath of Boston the day was met with a lot of silent HR heroes. 

Finding work at 60: Is HR Failing a Generation?

Upper middle-management and out of a job.

Too qualified,

Too set in your ways

Not right for the job

Too old fashion for our hip new company

And too many other things you aren't allowed to say.

How many really talented people are out there looking (and looking) for work who can’t find a job because the 30 (or 40) something that is in charge of hiring has a pre-conceived notion that the person they are looking for is “younger.” How many automated resume screening tools see someone who was highly successful for 30 years as not qualified for the new product manager position that just opened up? 

I am closing in on that generation. I know a lot of people who are there (guess when you've been around a long time, a lot of the people you know seem to have aged on you). My brother is 59 and just got laid off from a career of 25 years as a successful disc jockey. Seems they don’t need disc jockeys much anymore and really don’t need old ones. He’s applied to sell cars, drive trucks, work at most anything that a 20-something might apply for. Nothing, Nada, No reply.

I just got off the phone this morning with an old (sorry for the use of that word) friend of mine who was a very successful business man. Built a company from scratch and made himself and a lot of other people a lot of money when he sold it. He doesn’t need a lot of money now, but he wants the stimulation of work. For 4 years now: Nothing, Nada, No reply.

Seems to me that we have a lot of talent out there that current hiring (and recruiting) processes don’t know how to deal with. The Great Recession put a lot of talent on the street, but the great boom in new business processes leaves them out of the picture.

That’s a shame: A generation lost. 

Lines Between Work and Social (Media) Are Blurred

There are several dimensions to the question of privacy and how it plays into trends in human resources, but the one I want to talk about here is what I call the “always there” trend. The trend itself is not all that new. Since the invention of email and laptops employees and managers have felt an increasing obligation to always be available for work: Nothing new there. The new part comes when you start to look at the opposite side of the equation:

How much does our “social life” blur with our work life?

The huge rise in social media has lead to the situation where an increasing number of us are “always there” for our friends and family who want to Tweet Us, Friend Us, Tube Us, Plus Us or whatever else may be the latest social media trend. We are connected to social media the entire waking day (and some don’t seem to sleep much either). http://www.briansolis.com/2010/02/time-spent-on-social-networks-up-82-around-the-wrold/ . While a lot has been written about how the lines have blurred between work and home, very little has been said about the fact that the reverse is now truer than ever: The lines between home (our social media connections) and work have blurred. Keeping track of the kids, catching up with old school mates, seeing what past colleagues are doing – it’s all in a day’s work.

With this blurring of lines – where lies the distinction between what employers should know about your “social media life” and what belongs only to you? Do companies have a right to assess some aspects of an employee’s social network “footprint” when they are conducting a pre employment screening for instance? Can employees make the case that they should be allowed to have access to Facebook, Linked In, YouTube etc. but companies don’t have the right to know what they are doing on these sites?

Let me be clear. I am a strong believer that companies don’t need to meddle in the personal life of their employees. They should focus on things like performance, productivity, and effectiveness, and leave the personal stuff alone.  But I also believe that what we do in this new world enabled by social media has a great deal of relevance to who we are as employees.

The digital “footprint” we leave says a lot about who we are.

If you believe a person’s previous employment, hobbies, outside activities, volunteerism are all areas that impact how well a person will fit into your organization, then why not also assess what they do on social media? I, for one, hope companies do look at my social media profile. I think it only helps define who I am.

I am no longer defined by my job – I am defined by my Linked In profile – so get on board and tweet me!

Nine Months In Jail

I have a friend, a fellow that I used to work with. He just got out of jail. It all started with drinking. Most of these stories do. He was an IT director, very successful, had a wife, one young son, nice house. But he and his wife drank a lot. I never knew they did, it did not show up in his work. He hid it well. But things got worse for him over the years.

He lost his job, got a DUI or two, and violated his restraining order one too many times. They put him in jail.

Now he needs a job.

Would you hire him?

This is a guy with a lot of great technical skills in an economy where there is high demand for those skills. But he has an arrest record. That is challenge enough. But I learned something else about his struggle to find a job: he can’t get there. Or at least he can’t get to a lot of places.

I had breakfast with this friend of mine the other day. He was excited to announce that he had finally been offered a job. The interview went well. They questioned why a guy with so much experience and background would want this lower level position, but they also understood that someone with his past history needed to start over. Job offered, job accepted.

Then they told him the job started at 7:00 AM.

The buss that he has to rely on to get from where he lives to where he wants to work can’t get him there in time. When you have a DUI you lose your license. When you are in jail you can’t take the mandatory courses to gain it back.

I said I would drive him for the first two weeks.  

Vote HR: It Is All About Responsibility

We are all sick and tired of the political advertisements, the robo-calls (that’s one technology I wish they’d zap with a ray-gun), the mud-slinging and the unseemly pandering. But at the end of the day none of that matters – what matters is that we make democracy work by exercising our personal responsibility to:

GO VOTE

I saw a great political cartoon in the local paper today (I live in Fort Collins, Colorado – so LOCAL really means local. I think the vote for Homecoming King got equal billing this morning) but anyway the cartoon basically went like this: In the first panel it showed the White House and said “The site of the second most powerful person in the nation” and the second panel showed a polling booth with a person in it and said “The site of the first most powerful person in the nation.”

I also woke up to the inspiring stories on the news about people standing in lines in New York, New Jersey and other areas affected by Hurricane Sandy to go vote. Many of these people lost their homes, have no heat, have ruined basements, or cars without gas. But they took the time to vote!

As people who work, innovate and explore the issues of Human Resources, we have a special duty to show how important it is to meet our responsibilities. And today that responsibility is to get out and vote! Voting is all about responsibility and voting is the responsibility we all accepted when we decided to be part of a democracy. There really is no difference between the responsibility as a citizen to vote and the responsibility as an employee to do our job.

Today – our job is to vote.

I’m Jerry Thurber and I approve this message

Crowd HR - Democracy in the Corporation!

Last week I talked about the Crowdfunding and Crowdsourcing phenomena and made the point that these trends are part of a larger trend reshaping business. I went so far as to call this the early signs of the democratization of the corporation. Where business goes – so must HR.

An HR democracy – surely an oxymoron.

Business (and working for a business) is basically akin to a dictatorship: sometimes a benevolent dictator (we call these employee centric companies; they win awards such as the Best Place to Work) and sometimes they are full blown autocratic dictatorships (we call these companies shareholder driven and they win accolades for returning good shareholder value). Though they may not admit it, HR works well within this structure. Face it: HR has always been about control. HR likes things neat and tidy. HR likes rules, consistency, playbooks. They like traditional employee models. Everyone knows their place. They don’t like it when outsiders come in. Most HR execs run the minute the conversation turns to contingent workforce. HR wants to worry about the employees. While their bosses deploy an autocratic, centralized dictatorship from above, HR deploys a socialist one size (policy) fits all structure from below.

But not everyone wants to sign on to the traditional corporate model anymore. Gen Y (and X and Z I think – but I have lost track of what all that means) don’t want to work for one company and sign up for someone else’s vision of career development. They want to drive. And if corporate organizations are going to find the best talent – they are going to have to get more and more comfortable with accommodating multiple, flexible models for engaging resources. A lot of this goes on today. Companies are better at flex time, remote (home office) work schedules, and contracting for help as needed than they used to be. But this is just a drop in the bucket. There is a lot more to come. 

HR is going to have to be less about control and more about enabling.

The organization of the future will consist of people who make temporary choices to associate themselves with an enterprise only long enough to get a job done and move on (or stay – but it will be their choice). HR will have to become better at managing, assisting, supporting (and chipping in) to build these ad hoc teams. HR will becoming more and more about “just in time” resourcing. Think in terms of pro sports. Each year you make all kinds of personnel moves to try and position yourself for the unique challenge you face next year. Can Crowd HR be far behind?

Maybe HR will one day be like a sports agent. But in this case they will represent both the buyer and the seller.

Why Can't HR Be More Fun?

Why can’t HR be more fun. Human Resources is supposed to be the place where the human asset (with apologies for the dehumanizing term) is best leveraged. Find great people, give them the right compensation so that they are free to work and happy to work in your company, on-board them so they are productive, and nurture them so they grow. OK – hands up – how many employees of the average company really see HR that way? Not many.

It used to be. When I first started in my professional career in the early 80’s I worked for a large consulting company. We did IT stuff. We did not have a large HR team – but the team we had spent all their time trying to make sure we had an environment where we could get things done. A wine and cheese party on the premise was permitted; time to learn your job was expected; investments in learning (and leisure) were encouraged.

What happened?

HR got legal…… and HR got “professional.”

In the last three decades HR has become rigid and overly procedural. Companies started worrying more about getting sued than enabling resources. HR responded by getting better at helping companies avoid legal problems, and less capable of helping employees prosper and grow. The “profession” of HR became more and more about legal and regulatory concerns. Professional licensing became an exercise in memorizing all that legal and regulatory stuff. Where are the questions about relating to people?

Then – to make matters worse, the last decade has decided HR process improvement meant cutting staff even more (especially the touchy-feely ones) and outsourcing as much of it as you could. Have you ever been part of one of those atrocious “shared services” companies? If you have, you know what I mean. They wouldn't know an actually employee if they met one. All the people in the company are asset liabilities that have to be managed to reduce risk.

HR used to be fun. The HR representative was someone you could sit and talk to. The HR person helped organize events and worried that people might not be happy. HR was one of those departments that employees liked.

Not anymore. HR is a self-service website or the person who sits next to the boss when you are about to get laid off.

Too bad. I am still in touch with my first HR Director from back in the 80’s. She’s still in HR, but she doesn’t like her job much.

The Death of the Employee

My son graduated from college last year. As with so many young people just out of school, there were not a lot of job opportunities that awaited him. Rather than move back home (whew, we avoided that bullet), he and a group of friends piled into his car and took off to Boston to find their fortunes (or at least hang out for awhile someplace other than back at home). My son is extremely energetic and is a bull dog when he sets his sights on something, so I knew he would find some sort of job to tide him over. I figured he would call me to say he’d found a job in retail or maybe selling burgers. He was, after all, a history major – so I figured his immediate prospects were limited. But here is where the story took a different turn. My son never left his new apartment. What he did was pursue his dream online – but not just search for a job online – he actually found a job WORKING online. And not just one job, but about 4 or 5 jobs. He found he was able to be a writer/researcher/blogger for hire. He became an online freelancer picking up jobs in an open market for talent. He would work for 3 weeks editing a manuscript, work part time writing for an online publication,  develop marketing collateral for firms seeking quick, affordable help, and then do the cycle all over again. He was a resource for hire. No job title really - just a bundle of varied talents that could be deployed as needed. A sort of on-line utility player. 

This experience got me thinking about the world of employment in the future and how my industry – human resource technology – will have to change radically to be able to serve the new careers of the future. My son’s experience is the epitome of that saying I have read several times in airports around the US: “10 years from now, the fastest growing jobs will be ones that aren’t even invented today.” Professional blogger, online editor, content developer, Social Media analyst, these are jobs that did not exist 10 years ago and now are very much a part of our working world. What comes next? In my opinion we will see more and more people holding multiple jobs all at the same time. The word “employee” will one day be a quaint old term from the past. There will be a large workforce of professionals who offer their services for hire. 

Social Media Blurs Life/Work

There are several dimensions to the question of privacy and how it plays into our work-life (and I may talk about more of them in future blog posts) but here I want to address the issue of what I call the “always there” trend. The trend itself is not all that new. Since the invention of email and laptops employees and managers have felt an increasing obligation to always be available for work: Nothing new there. The new part comes when you start to look at the opposite side of the equation. How much does our “social life” blur with our work life? The huge rise in social media has lead to the situation where an increasing number of us are “always there” for our friends and family who want to Tweet Us, Friend Us, Tube Us or whatever else may be the latest social media trend. We are connected to social media the entire waking day (and some don’t seem to sleep much either). While a lot has been written about how the lines have blurred between work and home, very little has been said about the fact that the reverse is now truer than ever: the lines between home (our social media connections) and work have blurred. Keeping track of the kids, catching up with old school mates, seeing what past colleagues are doing – it’s all in a day’s work.

With this blurring of lines – where lies the distinction between what employers should know about your “social media life” and what belongs only to you? Do companies have a right to assess some aspects of an employee’s social network “footprint” when they are conducting a pre employment screening or an employee background check? Can employees make the case that they should be allowed to have access to Facebook, Linked In, YouTube etc. but companies don’t have the right to know what they are doing on these sites? Let me be clear – I am a strong believer that companies don’t need to meddle in the personal life of their employees – they should focus on things like performance, productivity, and effectiveness, and leave the personal stuff alone.  But I also believe that what we do in this new world enabled by social media (by the way, I hate that term, since social media is so much more than social) has a great deal of relevance to who we are as employees. The digital “footprint” we leave says a lot about who we are. If you believe a person’s previous employment, hobbies, outside activities, volunteerism are all areas that impact how well a person will fit into your organization, then why not also assess what they do on social media. I, for one, hope companies do look at my social media profile. I think it only helps define who I am. Human Resources needs to get on board with the social media trend and find ways that protect privacy, while also finding ways to add value social media data. I am no longer defined by my job – I am defined by my Linked In profile – so get on board and tweet me!