Resource Management: Yahoo Got It Way Wrong

Yahoo’s decision to stop letting employees work from home is about as smart as most of the product decisions they have been making lately: Way off the mark.

Was Marissa Mayer hibernating in some cave for the last several years then woke up and said: “Where is everybody?”

They are at home working very well thank you – and if you make them all come back to work every day, you will be losing some of the best resources you have, plus losing out on a very creative way to maximize your employee assets.

Simon Kennedy in a recent blog post on DNA writes: “Marissa Mayer’s decision to order Yahoo! Inc staff to work in the company’s offices runs counter to new research published by the National Bureau of Economic Research.” He goes on to quote the National Bureau of Economic Research whose results “showed home-working led to a 13% increase in performance, mainly reflecting reductions in sick days and breaks. The rest was attributed to making more calls per minute thanks in part to the quieter working environment.”

 And this didn't even take into account the fact that people who work from home spend time on work activities well beyond the normal 8 hour work day.

I can understand a leader trying to turn around a company by taking some drastic measures to improve performance. But I think this was a knee jerk reaction based on faulty data. In the long run this will be just one more stupid move Yahoo has made. Yahoo is traditionally 2 steps behind in their marketplace, and apparently they are at least two steps behind in employee workplace trends as well.

I guess, in the end, this decision (along with many others at Yahoo) will serve as great case-study fodder for future MBAs. I would suggest a title for the case study should be: Yahoo: A study in Bad Timing.

Guess they won’t be making next year’s 100 Best Places to Work List.

Read more blogs by Jerry on Toolbox For HR

The Death of the Employee

My son graduated from college last year. As with so many young people just out of school, there were not a lot of job opportunities that awaited him. Rather than move back home (whew, we avoided that bullet), he and a group of friends piled into his car and took off to Boston to find their fortunes (or at least hang out for awhile someplace other than back at home). My son is extremely energetic and is a bull dog when he sets his sights on something, so I knew he would find some sort of job to tide him over. I figured he would call me to say he’d found a job in retail or maybe selling burgers. He was, after all, a history major – so I figured his immediate prospects were limited. But here is where the story took a different turn. My son never left his new apartment. What he did was pursue his dream online – but not just search for a job online – he actually found a job WORKING online. And not just one job, but about 4 or 5 jobs. He found he was able to be a writer/researcher/blogger for hire. He became an online freelancer picking up jobs in an open market for talent. He would work for 3 weeks editing a manuscript, work part time writing for an online publication,  develop marketing collateral for firms seeking quick, affordable help, and then do the cycle all over again. He was a resource for hire. No job title really - just a bundle of varied talents that could be deployed as needed. A sort of on-line utility player. 

This experience got me thinking about the world of employment in the future and how my industry – human resource technology – will have to change radically to be able to serve the new careers of the future. My son’s experience is the epitome of that saying I have read several times in airports around the US: “10 years from now, the fastest growing jobs will be ones that aren’t even invented today.” Professional blogger, online editor, content developer, Social Media analyst, these are jobs that did not exist 10 years ago and now are very much a part of our working world. What comes next? In my opinion we will see more and more people holding multiple jobs all at the same time. The word “employee” will one day be a quaint old term from the past. There will be a large workforce of professionals who offer their services for hire.